Last updated: August 3, 2026
In plain terms. REMory is a wellness product, not a medical device. It does not diagnose or treat anything, and no one can promise you a grade. Buying it means agreeing to what is below, most of which is about what happens if something goes wrong.
These Terms of Service ("Terms") are an agreement between you and Remory Inc. ("Remory," "we," "us," or "our"). They cover our online store and website, our mobile app for iPhone and Apple Watch (the "App"), our connected Bluetooth device and its scent cartridges (together, the "Device"), and the related cloud services, content, features and tools. We call all of that the "Services."
By buying from us, creating an account, or using the App or the Device, you accept these Terms. If you do not accept them, do not use the Services.
Our Privacy Policy, Refund Policy and Shipping Policy are part of these Terms. Where our Privacy Policy and these Terms disagree about personal information, the Privacy Policy wins.
You must be at least 18. The Services are not directed to anyone under 18 and we do not knowingly collect their information.
You must be able to enter a binding contract and not be barred from doing so under any law that applies to you.
You are responsible for what happens under your account, including keeping your credentials private. Tell us at info@remory.ca if you think someone else has access to it.
Give us accurate information and keep it current. We can suspend or close an account that carries false information.
REMory is a general wellness product. It is not a medical device. It is not intended to diagnose, treat, cure, mitigate or prevent any disease or medical condition, and it has not been evaluated or approved by Health Canada, the United States Food and Drug Administration, or any comparable regulator for any medical purpose.
Nothing in the Services is medical advice. Nothing we publish, including research summaries, the App's guidance, and any figure or study cited in our marketing, is a diagnosis, a treatment recommendation, or a substitute for a qualified professional.
Talk to a physician before using REMory if you are pregnant or nursing, if you have asthma, respiratory illness, migraine, epilepsy, a seizure disorder, a sleep disorder under treatment, a condition affecting smell, or if you take medication that affects sleep. Talk to one before changing anything about your treatment, medication, or sleep on the strength of anything REMory shows you.
If you think you are having a medical emergency, call emergency services. Do not rely on the Services for anything urgent.
The Device disperses fragrance while you sleep. Fragrance ingredients can cause allergic or respiratory reactions in some people, including people who have never reacted before.
Stop using it and seek medical advice if you get irritation, difficulty breathing, headache, nausea, rash, or any other reaction. Ingredient information for each scent is available on request at info@remory.ca and we will provide it before purchase if you ask.
Use the Device only as documented. Keep it and its cartridges away from children and animals. Do not open, refill, decant, dilute, heat or ingest a cartridge, and do not run the Device with a cartridge we did not supply. Doing any of that voids any warranty and is at your own risk.
Do not use the Device in a room with someone who has not agreed to it, including children.
REMory is built on published research into targeted memory reactivation. We describe that research accurately and we link to it.
Research findings are averages across groups of people under controlled conditions. They are not a prediction about you. We do not promise that REMory will improve your memory, your recall, your exam results, your sleep, or anything else. Individual results vary, and some people will notice nothing.
Any figure we publish is a description of the research, not a guarantee of your outcome. Nothing in the Services is a promise of academic or professional success.
When your order is delivered, the Device is yours. Risk passes to you on delivery.
Scent cartridges are consumables with a working life of roughly two to four weeks of nightly use, and they are not refillable. The Device needs cartridges we supply in order to work as described.
We warrant the Device hardware against defects in materials and workmanship for twelve months from delivery, for the original purchaser. If it fails in that period through no fault of yours, we will repair or replace it, or refund it, at our choice. That warranty does not cover damage from misuse, accident, liquid, unauthorised opening or modification, normal wear, or cartridges from anyone other than us.
This warranty is in addition to, and does not take away from, any rights you have under consumer-protection law that cannot be excluded.
We grant you a personal, non-exclusive, non-transferable, revocable licence to use the App on devices you own or control, for your own non-commercial use, for as long as you comply with these Terms.
You may not copy, sell, rent, sublicense, reverse engineer, decompile, or attempt to extract the source code of the App, except to the extent that law expressly permits it despite this sentence.
The App needs a compatible device, an operating system we support, and an internet connection. We may change what we support, and we may change, suspend or discontinue features. We will give notice of material changes where we reasonably can.
If you obtained the App from the App Store, this section applies and overrides anything in these Terms that conflicts with it.
This agreement is between you and Remory only. Apple is not a party to it and is not responsible for the App or its content. Apple has no obligation to provide any maintenance or support for the App. If the App fails to conform to any warranty, you may notify Apple and Apple will refund the purchase price, if any; to the maximum extent permitted by law Apple has no other warranty obligation. Apple is not responsible for addressing any claim relating to the App, including product liability, regulatory non-compliance, or consumer protection claims. Apple is not responsible for investigating, defending, settling or discharging any third-party claim that the App infringes intellectual property. You confirm you are not located in a country subject to a United States government embargo or designated as terrorist-supporting, and that you are not on any United States government restricted-parties list. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
You keep ownership of everything you put into the Services: study material you capture, notes, recordings, and anything else.
You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit and process that content, only to the extent needed to operate the Services for you and to keep them secure and working. That licence ends when you delete the content or close your account, except for copies in routine backups, which age out.
You are responsible for having the right to use the material you capture. Do not put anything into the Services that infringes someone else's rights or that you are not allowed to record.
We do not use your study content, health data, wearable data or Device-usage data for advertising, and we do not sell it. Our Privacy Policy governs all of this.
The App can connect to third-party services and wearables. Those are operated by other companies under their own terms and privacy policies, and we do not control them. If one of them changes, breaks, restricts access or shuts down, features that depend on it may stop working, and that is not a failure of the Services.
Prices are in Canadian dollars unless we state otherwise, and they exclude taxes and any duties, which are added or charged as applicable.
An order is an offer to buy. Our acceptance happens when we ship. We may decline or cancel an order, including after payment, if the item is unavailable, if the price or description was wrong, or if we suspect fraud. If we cancel, we refund you in full.
We may change prices at any time. A change does not affect an order we have already accepted.
Payment is taken through our payment providers. You confirm you are entitled to use the payment method you give us.
Our Shipping Policy and Refund Policy apply and are part of these Terms. In short, we ship to Canada and the United States, and you have 30 days from delivery to request a full refund without shipping the product back.
Do not use the Services to break the law, infringe anyone's rights, or harm anyone.
Do not attempt to gain unauthorised access to the Services or to anyone's account, probe or test our security, interfere with or overload our infrastructure, scrape or harvest data, use bots against the Services, or resell or commercially exploit any part of them without our written permission.
Do not open, modify, tamper with, or attempt to reverse engineer the Device or its firmware, and do not use it with cartridges we did not supply.
The Services, including their software, firmware, designs, text, graphics, audio, the REMory name and logo, and all related intellectual property, belong to Remory or our licensors. These Terms give you a licence to use the Services, and nothing else. Nothing here transfers ownership of anything to you.
If you send us ideas or suggestions, we may use them freely, without restriction and without owing you anything. Do not send us anything you want to keep confidential or be paid for.
You may stop using the Services at any time and ask us to close your account.
We may suspend or terminate your access if you breach these Terms, if we are required to by law, or if we reasonably believe your use puts other users, our systems, or us at risk. Where it is reasonable to do so, we will tell you first.
Sections that by their nature should survive termination do survive it, including sections 4, 5, 6, 10, 15, 16, 18, 19, 20, 21 and 22.
We do not promise the Services will be uninterrupted, error free, or available at any particular time. We may perform maintenance, change features, or discontinue parts of the Services. The Device's core function does not depend on our servers being reachable at every moment, but App features and sync do.
To the maximum extent the law allows, the Services are provided "as is" and "as available," and we disclaim all warranties not expressly given in these Terms, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the Services will meet your requirements, produce any particular result, or be accurate or reliable in every respect.
Some jurisdictions do not allow the exclusion of certain warranties. Where that is so, this section applies to you only as far as that law permits, and your statutory rights as a consumer are unaffected.
To the maximum extent the law allows:
We are not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost data, lost opportunity, or loss of academic or professional outcome, even if we were told such damages were possible.
Our total liability for all claims relating to the Services, in aggregate, is limited to the greater of the amount you paid us in the twelve months before the event giving rise to the claim, or one hundred Canadian dollars.
Nothing in these Terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, for fraud, or under consumer-protection legislation that says otherwise.
You agree to indemnify Remory and its directors, officers and employees against claims, losses and reasonable legal costs arising from your breach of these Terms, your misuse of the Services, or your infringement of someone else's rights.
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in it, without regard to conflict-of-laws rules.
You and we agree to the exclusive jurisdiction of the courts of Ontario, except that either of us may seek injunctive relief anywhere it is needed, and except where consumer-protection law gives you the right to bring a claim where you live.
Before filing anything, email info@remory.ca and give us 30 days to sort it out. Most things are resolvable that way and we would rather do that.
We may update these Terms. When we do, we change the date at the top and post the new version here. If a change is material, we will give reasonable notice, by email or in the App.
Continuing to use the Services after a change takes effect means you accept it. If you do not, stop using the Services and ask us to close your account.
If any part of these Terms is unenforceable, the rest stands and that part is applied as closely as possible to its intent.
Not enforcing something once does not waive it.
You may not assign these Terms. We may assign them to an affiliate or in connection with a merger, acquisition or sale of assets.
We are not liable for failure or delay caused by events beyond our reasonable control.
These Terms, together with the Privacy Policy, Refund Policy and Shipping Policy, are the entire agreement between you and us about the Services, and replace anything said or written before.
Remory Inc.
info@remory.ca